I purchased two of the Ultra-Tech Tencel Restore & Calm Pillow Medium. I was sent those but they came in different packaging. One pillow has writing stitched on it and the other does not. They are considerably different thicknesses. The one with writing is very flimsy and flat. I believe they are a new and a old model of the same pillows. I emailed the company almost two weeks ago and have gotten no response.
Great pillow, loved it… until you get about 1-1.5 years of sleep on these pillows. Have two and both lost form around a year of use. Have reached out multiple times regarding the warranty and have not got a reply. So customer service also terrible.
I ordered two pillows, and have only received one. Apparently the other is on back order. I have tried repeatedly to get in contact with someone through emails/phone calls to get an update on the back order-without any response. It has been frustrating to try and figure out if I am going to get my other pillow.
This is my second Healthy Sleep pillow and I love it even more than the first! It really is cool every time I use it.
My Tencel pillows came with the new mattress I purchased in January. I couldn't believe how much more comfortable they are as compared with the memory foam pillows I had been using. My neck aches are a thing of the past.